Erik Paolo Capistrano

Professor and College Secretary
PhD (International Management), 2015, National Cheng Kung University, TaiwanMBA, 2008, University of the PhilippinesBS Business Administration (cum laude), 2004, University of the Philippines
Email: +632 928 4571 to 75 local 2132Office: room 213-B, VSB Building, UP Diliman Campus
Research and Publications (click here to view all)

Academic Journal Publications:

Capistrano, E.P.S., Gomez, M.M.E., & Isleta, A.P.M. (2023). Examining trust, self-efficacy, and technology acceptance in the Philippines’ e-commerce sectors. Information Development, OnlineFirst. SSCI


Capistrano, E.P.S., Patent, M., & Bergania-De Vega, T. (2022). Exploring fan passions driving consumer engagement: The case of Philippine K-pop and K-drama fans. Kritika Kultura. 39(1), 97-133. A&HCI


Relente, A.R.R. & Capistrano, E.P.S. (2022). Measuring and validating Innovation Self-Efficacy: The case of Business Management students. Asia-Pacific Social Science Review. 22(4), 14-31. Scopus


Capistrano, E.P.S. (2022). E-social security success: Evidence from the Philippines. Electronic Government, An International Journal. 18(2), 198-222. Scopus


Capistrano, E.P.S. (2021). From K-Pop concerts to the Olympics: Scrutinizing the role of entertainment and sports in diplomatic efforts. HanPil: Studies on Korea and the Philippines. 5(1), 28-57.


Capistrano, E.P.S. (2021). Trust in e-commerce acceptance and use: The case of the Philippine online food delivery and tourism booking services. Philippine Management Review. 28(1), 37-56. ABI-INFORM


Ha, Q.A., Chen, J.V., Ha, U.U., & Capistrano, E.P.S. (2021). Exploring the privacy concerns in using intelligent virtual assistants under perspectives of information sensitivity and anthropomorphism. International Journal of Human-Computer Interaction. 37(6), 512-527. SSCI


Capistrano, E.P.S. (2020). Purchase and consumption behaviors of Philippine concert-goers: A qualitative management discourse. HanPil: Studies on Korea and the Philippines, 4(1), 61-96.


Capistrano, E.P.S. (2020). Determining e-government trust: An Information Systems Success Model approach to the Philippines’ Government Service Insurance System (GSIS), the Social Security System (SSS), and the Bureau of Internal Revenue (BIR). Philippine Management Review, 27(1), 57-78. ABI-INFORM


Ryu, J., Capistrano, E.P.S., & Lin, H.C. (2020). Non-Korean consumers’ preferences on Korean popular music: A two-country study. International Journal of Market Research, 62(2), 234-252. SSCI


Capistrano, E.P.S. (2019). Understanding Filipino Korean Pop music fans: An empirical discourse. Asian Journal of Social Science, 47(1), 59-87. SSCI


Capistrano, E.P.S. (2018). Hallyu and corporate performance: The case of South Korean skin care companies in the Philippines. HanPil: Occasional Papers on Korea and the Philippines, 2(1), 79-110.


Chen, J.V., Yen, D.C., Kuo, W.R., & Capistrano, E.P.S. (2016). The antecedents of purchase and re-purchase intentions of online auction consumers. Computers in Human Behavior, 54(1), 186-196. SSCI


Capistrano, E.P.S., & Chen, J.V. (2015). Information privacy policies: The effects of policy characteristics and online experience. Computer Standards & Interfaces, 42(1), 24-31. SCI


Chen, J.V., Jubilado, R.J.M., Capistrano, E.P.S., & Yen, D.C. (2015). Factors affecting online tax filing–An application of the IS Success Model and trust theory. Computers in Human Behavior, 43(1), 251-262. SSCI


Su, B.-C., Chen, J.V., Candler, M. E., & Capistrano, E.P.S. (2013). The causes to relative advantage in internet auctions. International Journal of Business and Systems Research, 7(4), 412-435. Scopus


Chen, J.V., Chen, Y., & Capistrano, E.P.S. (2013). Process quality and collaboration quality on B2B e-commerce. Industrial Management & Data Systems, 113(6), 908-926. SCI


Capistrano, E.P.S. (2013). Investigating product involvement issues for mobile phone services: A study of Filipino mobile phone users. Philippine Management Review, 20(1), 1-16. ABI-INFORM


Su, B.-C., Capistrano, E.P.S., & Chen, J.V. (2013) Towards a strategic information system planning and adoption framework: A context of change readiness and dynamic capabilities in developing countries. International Journal of Management Theory and Practices, 14(1), 73-87. Cabell


Capistrano, E.P.S. (2008). ISO 9000 certification and business performance of selected Philippine companies. Philippine Management Review, 15(1), 15-36. ABI-INFORM



Books and Book Chapters:

Daway, R.J.S. & Capistrano, E.P.S. (2023). Natasha’s e-commerce journey amidst the pandemic. In A.S. Cayanan, C.R. Estrella, & H.A. Valderrama. Cases in risk management (pp.465-503). Quezon City, Philippines: UP Business Research Foundation, Inc. and Development Center for Finance, Inc.


Capistrano, E.P.S. & Ramirez, K. (2023). Into the new world: The impact and legacy of Girls’ Generation. In S.J. Lee, K. Korroch, & K.K. Liew. Women we love: Femininities and the Korean Wave (pp. 201-227). Hong Kong: Hong Kong University Press.


Capistrano, E.P.S. (2021). From the region and beyond: ASEAN intra and inter-regional cooperation. In B.P.B. Gutierrez, R.M. Lizares, & R.A. Rodriguez. Cases and readings in international business (pp. 845-892). Quezon City, Philippines: UP Business Research Foundation.


Capistrano, E.P.S. (2021). Revisiting the BPO industry in the Philippines. In B.P.B. Gutierrez, R.M. Lizares, & R.A. Rodriguez. Cases and readings in international business (pp. 691-734). Quezon City, Philippines: UP Business Research Foundation.


Capistrano, E.P.S. (2021). South Korean beauty brands in the Philippines. In B.P.B. Gutierrez, R.M. Lizares, & R.A. Rodriguez. Cases and readings in international business (pp. 399-442). Quezon City, Philippines: UP Business Research Foundation.


Capistrano, E.P.S. (2020). Information technology governance: The role of the Board of Directors in information technology management. In E.R. Roman, R.C. Ybanez, & B.P.B. Gutierrez. Readings in corporate governance (pp. 351-392). Quezon City, Philippines: UP Business Research Foundation, Inc. and Development Center for Finance, Inc.


Bae, K.M., Capistrano, E.P.S., & Abejo, R. (Eds.). (2019). A glimpse into contemporary Korea. Taguig City, Philippines: Embassy of the Republic of Korea in the Philippines.


Capistrano, E.P.S. & Jardiolin-Villa, V.B. (2018) Natasha (C) Revisiting a successful business model in a changing retailer environment. In B.P.B. Gutierrez, R.A. Rodriguez, & E.S. Echanis. Cases in strategic management (pp. 133-184). Quezon City, Philippines: UP Business Research Foundation.



Policy Papers:

Capistrano, E.P.S. (2022). Issues on the Philippine creative industry value chain: A government agenda. UP KRC Policy Brief, 3(1), 1-12.


Capistrano, E.P.S. (2019). Dissecting the business environment: Opportunities for greater South Korean and Philippine business ties in MSMEs. UP KRC Policy Brief, 1(7), 1-10.


Capistrano, E.P.S. (2019). Harnessing South Korea's status as an innovation powerhouse: Opportunities for the Philippines. UP KRC Policy Brief, 1(4), 1-8.


Capistrano, E.P.S. (2019). South Korea’s New Southern Policy and the Philippines’ 2017-2022 Development Plan: Opportunities for enhanced economic relations. UP KRC Policy Brief, 1(2), 1-12.


BA 103 Introduction to Research in Business and Accounting

BA 105 Operations Management
BA 106 Project Management
BA 108 Special Topics in Operations Management (Supply Chain Management)
BA 108 Special Topics in Operations Management (E-Commerce)
BA 180.1 Information Technology in Business
BA 182 Management Science II
BA 186 Systems Analysis and Design
BA 198 Special Topics in Business Administration (Research Methods)
BA 240 Operations Management
BA 243 Management of Innovation
BA 286 Management of Information Technology
BA 394 Empirical Methods in Business Policy